Privacy Policy

Effective Date: February 20, 2025

At SmoothDrop, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services through our mobile application and website (https://smoothdrop.com.ng). By accessing or using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and payment details. For drivers, additional information such as vehicle details, driver's license, and identification documents may be collected.

• Location Data: To facilitate rides and deliveries, we collect precise or approximate location data from drivers and customers during service usage.

• Usage Information: We gather data on how you interact with our platform, including access times, pages viewed, and other system activity.

• Device Information: Information about the devices you use to access our services, such as hardware models, operating systems, and IP addresses.

2. How We Use Your Information

Your information is utilized to:

• Provide, maintain, and improve our services.

• Facilitate transactions and process payments.

• Communicate with you, including sending updates, security alerts, and support messages.

• Personalize and enhance your user experience.

• Ensure safety and security by conducting necessary verifications and screenings.

3. Sharing of Information

We may share your information with:

• Service Providers: Trusted third parties that assist us in operating our platform and providing services.

• Legal Authorities: When required by law or to protect our rights and the safety of our users.

• Drivers and Customers: To facilitate rides and deliveries, certain information is shared between drivers and customers, such as names, contact information, and location data.

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

6. Your Rights

You have the right to:

• Access and update your personal information.

• Request deletion of your data, subject to certain legal constraints.

• Object to or restrict the processing of your data.

• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@smoothdrop.com.ng.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@smoothdrop.com.ng

Address: Lagos, Nigeria

By using SmoothDrop's services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.